Results of major survey on police ICT

A major survey has found that officers and staff think outdated technology is hampering policing.

The results of this year’s Police ICT User survey, carried out by Policing Insight, reveal deep dissatisfaction with IT provision in forces.

They tell a story of badly specified, out-of-date equipment, slow and unreliable systems with poor integration, combined with a lack of suitable training and support.

Almost 4,000 participants across 48 forces took part, answering questions on their experiences of IT in their force. More than 18,515 individual comments were received.

Findings included:

  • 55% of participants are dissatisfied with their force’s overall ICT provision
  • only 30% of officers and staff believe that their force invests wisely in technology
  • just 18% think that their policing systems are well integrated
  • and only 50% of officers and staff believe that the information held on their force systems can be relied upon.

Full results are available on the Policing Insight website.